Policy

Candidates who are late or absent from an exam may submit an excused absence via your Credentia account within fourteen (14) calendar days of the exam date for the following reasons:

• Illness of yourself or a member of your household 
• Death in the family 
• Traffic accident or ticket
• Court appearance or jury duty 
• Military duty 
• Weather emergency
• Incarceration

Your request must include documentation or verification for the cause of the absence. For example, if you are absent because of jury duty, you must upload a copy of the court notice. In the case of illness, verification from a medical provider must be included in your request. Please note, a request takes approximately 3-5 calendar days to review. The decision of Credentia to approve or deny the excused absence will be final.

Lateness

If you are late for your scheduled examination, or do not bring all your required items (see What to Bring), you will NOT be allowed to test, and your examination fee will NOT be returned.  However, the missed examination will not count as a test attempt.